An Appeal
May 21st, 2010
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Posted in Appeal, News |

TinyGrab Appeal

TinyGrab was always designed to help the community. Today we’re asking the community to help us.

As you may or may not have been aware, TinyGrab recently entered into agreement with an advertising business named Zero Two Productions: an agreement involving the difficult decision to bring adverts onto TinyGrab, but one that would guarantee the security of TinyGrab for many months, if not years. We did not enter into this agreement lightly, and although Zero Two Studios was a small business, so is TinyGrab and the community of small internet businesses is the community we want to associate ourselves with.

Despite adverts being on our website for almost a fortnight, a bank transfer of promised payment for this advertising never reached our account. We were told yesterday that Zero Two Studios’ parent company was to be liquidated, and its owner to be declared bankrupt. Whether this is the case or not, we will have to see, and in the interests of future legal action we are considering against the company and its owner, it is perhaps not wise to comment further at this point. The gist is this. We have been let down, and in the process, we have let our customers down. For the slow image loading, the problems with embedded images and of course the adverts being there for nothing, everyone at TinyGrab would like to take this opportunity to humbly apologise for how things have turned out.

What we don’t apologise for, however, is our dream. All we wanted was to bring social screenshot sharing to the community and from the praise and comments we receive from you, we believe and hope you share our dream. TinyGrab is nevertheless a business. As much as we would like to, neither Chris nor I can afford to pump hundreds of pounds into TinyGrab every month with no visible sign of return. We wish that we could, but we can’t. This is why we are extending our hand to you, the hundreds of thousands of loyal TinyGrab users. It is no exaggeration to say that without your support, we will have no option but to suspend TinyGrab’s operations within the next two months – killing the dream, and letting you down more than we have already.

We’re basically asking for donations. If you love the product, as we know so many of you do, please demonstrate this love with a small donation to keep the program in business. Our friends at MacHeist have helped us enormously in the short-term, a deal for which we are eternally grateful. For the 300,000 of you who were lucky enough to get a free Premium account through MacHeist, it is you to whom we turn. If just 1% of our MacHeist customers donate just £2 ($3), this would keep TinyGrab afloat for almost another year. And that’s just 1% of you, for the price of a beer. Think what we could all do as a community. In a ceremonial offer, Chris and I have already thrown £2 into the pot: we’re as much reliant on TinyGrab as a fantastic program as you are. To donate, just click the Donate button at the bottom of this post, in the sidebar or on our home page at http://tinygrab.com.

The future of TinyGrab could be great for us all. TinyGrab 2.0 is ready and waiting, the iPhone app is on the cusp of launch, and a fresh new website is in planning; all of which will hopefully entice new customers and let TinyGrab pay for itself. We’ve shared our images, we’ve shared our lives. Now let’s share what we have to keep TinyGrab, and the dream, alive.

Nick Cooper
Partner in TinyGrab.


This entry was posted on Friday, May 21st, 2010 at 6:17 am and is filed under Appeal, News. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

17 Responses to “An Appeal”

  1. Johno Says:
    May 21st, 2010 at 6:24 am

    Hundreds of pounds a month? Your infrastructure must be terrible if you’re paying that much (in terms of your not storing images where you should be, etc).

  2. Chris Leydon Says:
    May 21st, 2010 at 6:27 am

    Hey Johno,

    Currently the infrastructure is terrible. We’re currently going under a rewrite which we believe should fix this problem. All of the grabs are currently uploaded to our sevrer and then passed onto Cloud Files. We’re aiming to vut out the middle man and pass on the data straight to Cloud Files, effectively halving our bandwidth.

    Due to hotlinking we handle 500,000 requests for images hosted on TinyGrab a day. We could remove this feature but it would cause outcry from our users.

    Best wishes,

    Chris Leydon.

  3. Tim Says:
    May 21st, 2010 at 6:28 am

    Johno. TinyGrab gets millions of views on uploaded images everymonth. This is terabytes of bandwidth being used and thats not including the uploading, downloading, CP use, genral visits to the site. Downloading the app. Etc.

  4. paul Says:
    May 21st, 2010 at 6:39 am

    Cut the free users off, subscription service only, with no option to upload to tinygrab, only ftp :]

  5. Johno Says:
    May 21st, 2010 at 7:15 am

    Tim, Amazon S3 charge $0.01 per 10,000 GET requests and just $0.01 per PUT request. Even several million image requests wouldn’t add up to any where near a hundred pounds.

  6. tehwey Says:
    May 21st, 2010 at 8:25 am

    just donated 7 GBP and so should the rest of the users do :)

  7. Wiehann Says:
    May 21st, 2010 at 8:40 am

    Maybe have an incentive for donating, maybe if people donate they don’t pay for TinyGrab2 or get discount, as I guess TinyGrab 2 won’t be free.

  8. Johnny Says:
    May 21st, 2010 at 9:02 am

    Got an account with Macheist, used it every day since.
    One if the best startups on the web.
    I’ll have a couple less Birthday cakes today which won’t hurt, so here’s a tenner and best of luck.

  9. Andy Says:
    May 21st, 2010 at 9:11 am

    I would love to donate, but can’t seem to log into my US paypal account on the UK paypal site. Could you post an email address that I can send the money to?

  10. Chris Leydon Says:
    May 21st, 2010 at 9:14 am

    Hello Andy,

    Our PayPal address is chris.leydon@keyoneproductions.co.uk

    Thank you very much and thank you to everyone who has donated so far!

  11. Lewis King Says:
    May 21st, 2010 at 10:06 am

    Donated £10, will donate some more as soon as I get paid!

  12. Dale J. Stephens Says:
    May 21st, 2010 at 10:23 am

    Donated $15.40-£10! Hope you pull through!

  13. Xavier Yelmo Says:
    May 21st, 2010 at 11:48 am

    Your dream is our dream, I really hope our donations help to save TinyGrab. Good luck!!

  14. James D Says:
    May 22nd, 2010 at 5:29 am

    You guys have provided such a great service, expect my donation to come as soon as my allowance comes in!
    Should be around 12th June~ish. Reckon you guys can hold on til then?

    This is not fair for you guys, and I hope you do try to take on this jacka$$ that screwed you over.

    Keep at it :)

  15. Riley Kaminer Says:
    May 22nd, 2010 at 10:33 am

    Chris,

    I’ve donated £20. TinyGrab is a program that that I can’t live without, so this small sum is nothing for me to pay in exchange for such a great service!

    Keep up the great work.

    Riley

  16. 20100614 « The Only Exception Says:
    June 13th, 2010 at 9:37 pm

    [...] Panel和大妈的有着天壤之别,终于在他们官方主页里找到了答案 For the 300,000 of you who were lucky enough to get a free Premium account through MacHeist, it is [...]

  17. Thank You Says:
    August 2nd, 2010 at 8:23 am

    [...] We were faced with the possibility of closure and an ever increasing debt. On Friday we made an announcement and an appeal to our users. We never expected the kind of response that we [...]