TinyGrab 2.0: Launched
April 27th, 2011
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Posted in News |

TinyGrab 2.0: Simple Screenshot Sharing

Today we’re very pleased to announce that TinyGrab 2.0 is now available for Mac and Windows. We know it’s been a long while coming, and we’ve been a bit quiet as we’ve been developing – so from all the team, thank you for bearing with us.

It won’t be of any surprise to hear that the TinyGrab security breach, detailed in our last blog post, came as a huge blow to the team here. We know we haven’t handled the situation perfectly at times: our blog and Twitter page haven’t always been the utmost of professionalism they should have been, for a start. It is true that the original situation was not our fault, but this is of little comfort to you, and the way we handle a crisis, as many have pointed out, reflects us as a whole. So on behalf of the entire TinyGrab team, I would like to apologise for the bugs, the consequent delays in replying to support, and any perceived unprofessionalism. We’re not a PR company – at heart, we’re a bunch of young developers – and we chose to prioritise (re-)development of the app over public announcements. We stand by the decision, but promise that customer announcements will now be more frequent, more informative – and more professional.

It’s been a long time, but with TinyGrab 2.0 now launched to a state we’re happy with on both platforms, we’re proud of what we’ve done. As we add all the 2.0 features, we’re not taking a penny from customers until we’re satisfied you’re getting value for money from a Basic/Pro account. As for existing ex-Premium (now renamed Basic, to clarify) customers, we know it’s frustrating that not everything is in place. But we’re getting there, and working as hard as we can to restore a service that is better than ever before.

To those of you who have wished us well, thank you. In fact, to those of you who have emailed us in considerably more negative tones, thank you too. Between you, you have spurred us on to develop a product that meets the high expectations you rightly hold. Support is now back to normal – visit http://help.tinygrab.com/ for more information. Alternatively, our Mac developers Sam and Erin are more than happy to take specific questions on issues with Mac 2.0 (which is still officially in beta.) You can email them at sam@tinygrab.com or erin@tinygrab.com, respectively. My partner in TinyGrab, Chris Leydon, recently tweeted to say that a Windows Phone 7 app is in the early stages of development, and we have plenty of exciting updates on the way. For the next couple of weeks, TinyGrab (especially for Mac) will have several updates as we fix known bugs, and get the new/improved features out to you as soon as possible; follow @tinygrab for up-to-date information. Again, thank you for your patience. Simple Screenshot Sharing is our passion. Social Screenshot Sharing is our dream, and we know we’ll make it come true.

Nick Cooper
TinyGrab Business Officer

This entry was posted on Wednesday, April 27th, 2011 at 2:23 pm and is filed under News. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

9 Responses to “TinyGrab 2.0: Launched”

  1. Matthew L. Says:
    April 27th, 2011 at 2:35 pm

    Gratz on the release, and it’s a very good and professional announcement to top it off. Keep that attitude up :)

  2. Thierry Says:
    April 27th, 2011 at 3:24 pm

    Hi,
    I just had the new update 2.0.0.4
    It would be nice to have information about each release, here on the blog, or somewhere else.

    By the way, on your download page, you are displaying “Download TinyGrab for Windows v2.0.1″

    So, which one is the last ?

    And last comment, about the features : if Amazon S3, MobileMe and Rackspace Cloud Files upload options, are not available for all users, it would be nice to say it.

    keep going, it’s a nice tool, and I can’t stop using it !

    Thierry.

  3. Matthew Sampson Says:
    April 27th, 2011 at 6:16 pm

    “As for existing ex-Premium (now renamed Basic, to clarify) customers, we know it’s frustrating that not everything is in place.”

    Ummm… gonna need some clarification here. Am I to understand that I paid to support this program and am now being downgraded to what those who used the free version have?

  4. R0ckET Says:
    April 27th, 2011 at 7:03 pm

    hello

    I just installed the latest version for mac but when trying to log throws me the error shown in the image attached.

    They know how to solve this problem?

    Greetings.

  5. eskema Says:
    April 28th, 2011 at 12:35 am

    Aren’t Macheist accounts supposed to work with FTP. This version says I need a Pro account. Should I be worried or just wait a little longer?

  6. Mark Says:
    May 3rd, 2011 at 5:28 pm

    Thanks for the release, and keeping your cool in the midst of all the craziness, happens to the best of us :-)

    Quick question: I have a basic account and in the past used ftp as my upload preference. When I try to enable this, I get this screen (see attached).

    Am I missing something? Essentially, I purchased v1.0. where do I now stand.

    Thanks!

  7. Bear Says:
    May 9th, 2011 at 2:02 am

    EVERY TIME I try to log in with your app it crashes. I actually paid for this piece of crap.

  8. Anonymous Says:
    May 9th, 2011 at 7:27 am

    So please email support and we can help you out. info@tinygrab.com

  9. Alex Says:
    July 7th, 2011 at 9:15 pm

    why dont my grabs give me a quick full url anymore?