Posted in News, Press Releases |
Over the past few days a lot of TinyGrab users will have noticed the significant drop in our usually excellent service. Many of you are frustrated with our downtime, errors and confusing messages. A few of you have fled to alternative services, some of you have even issued death threats and have tracked down my personal phone number and address to send me abusive messages (It’s a free app, come on!), now it’s time to tell you properly what’s been going on.
First of all I would like to apologise for the lack of any clear communication. We’ve been putting out fires left, right and centre and just haven’t had time to write a post to let you all know what’s been going on. Now that we’ve finally managed to hit Inbox Zero, I can finally take some time to explain everything.
Earlier this week we were the victim of a malicious attack on one of our servers. Sadly this attack was on the server where TinyGrab version 1 was hosted. Through a security hole in our old service a user was able to gain remote access and corrupt a major and significant part of our original code base (if not all of it). No user or grab data was stolen, accessed or lost during the attack, thankfully it was isolated to only one server and our databases and files are stored elsewhere. Unfortunately this rendered TinyGrab useless, we were forced to launch TinyGrab 2.0 prematurely.
Like all premature babies, TinyGrab 2.0 just wasn’t ready for mainstream usage. We’ve been working on it for a full year now, but it still needed more time to develop properly and work out all of the bugs. Because of the security breach we had to rewrite a large part of our system and applications over night. Fortunately we’d successfully launch TinyGrab 2.0 Windows a few days before the attack, so that platform was left almost untouched. However our Mac client had to be re-written into TinyGrab Mini in 12 hours, in order for users to continue to use the service.
TinyGrab Mini for Mac is a temporary fix, it’s a band aid. In order to get the app out as quickly as possible we stripped out most major functionality and allowed it to do two things; login and auto-upload. In this age of minimalism the app’s quite chic, but it’s no where near the high standards that TinyGrab typically maintains.
You’ll have noticed that over the past few days, along with TinyGrab 2.0, new features are popping up. These will be polished and further explained later, along with the desktop app for Mac.
I want to take the time to thank all of you for your continued patience and support whilst we’ve been recovering from this almost disastrous event. I would also like to thank all of the TinyGrab team; those who have been up, with me, for the past 3/4 days straight, answering your support queries, bug quashing and developing applications for you to use. All of us here at TinyGrab work on this voluntarily, none of us do this as a full time job and we don’t see any financial return out of it. The money we gain from advertising and from sales keep the servers running. We do it because we love it.
Thank you, users, for being there and keeping us going. Without you there’d be no need for TinyGrab. Thank you, team, for powering on. Together we’ve all pulled through and ought to be back up to normal capacity in a week or two.
Because every cloud has a silver lining, especially the TinyGrab one, this attack has inadvertently meant that the incredibly delayed TinyGrab 2.0 has sort of launched… It’s a pity that it’s not as polished as we wanted it to be though.
TinyGrab Founder and Project Manager.
This entry was posted on Saturday, April 2nd, 2011 at 4:38 pm and is filed under News, Press Releases. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.