Archive for the ‘News’ Category

July 12th, 2011
Posted in News | 5 Comments »

As of July 8th, TinyGrab is in the hands of new owners. Our first task will be stabilizing the app and helping current users via Twitter (Twitter.com/Tinygrab) and in the support forums (help.tinygrab.com).

In the last few weeks, you have likely experienced several issues, including TinyGrab crashing, and the grab.by domain going offline.  All the grab.by domain issues should be resolved, and URLs in the grab.by/XYZ format should now be working at this time. More related fixes coming soon.

Also, TinyGrab Mac version 2.04 is no longer crashing, and is uploading images normally. Please let us know if problems persist with this version.

We are committed to resolving each and every outstanding issue as quickly as possible, and will provide regular updates (and more complete explanations) over the coming days.

June 6th, 2011
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Posted in News, Techies | 6 Comments »

TinyGrab 2.0: Simple Screenshot Sharing

TinyGrab 2.0 was launched in its premature state after a malicious attack at the start of April. Since then we’ve been working around the clock restoring service, getting clients out and answering your support questions. Sifting through your responses to our new and unfinished TinyGrab 2.0 client for Mac, it’s clear that many people have been having issues with it and there have even been those begging us to restore functionality to the old app; we’ve done just that. Through a lot of hard work, poking around and making squares fit into circle shaped holes we’ve managed to ‘trick’ our old Mac app into using the new TinyGrab API.

From today if you’re a TinyGrab for Mac user and you’d prefer to use our old Mac app (1.04) you can do just that. Fire up the app, log in as normal and everything should now be functioning correctly. We haven’t changed anything in the app and we’ll make it publicly available again on our downloads page. To make this happen we’ve used some Nginx magic to allow the old app to talk to the new API; something we didn’t think was possible.

We’re going to be making some drastic changes to TinyGrab over the next few weeks. Our server architecture clearly needs to be rewritten to better handle the amount of traffic that we’re experiencing. Please expect a little downtime during this period, but not much. We’re going to set up a new TinyGrab status portal, hosted externally, which will allow you to track our maintenance issues. There’s also Twitter, where we shall continually post updates about expected downtime and changes.

The reaction to the new style grab page has been largely negative. Many people dislike the sidebar, deeming it too wide. We agree. We’ve decided that we’re going to roll out a similar grab page design to a previous one, with a few minor aesthetic changes and a few more options / features.

Soon we’ll be launching our new developer API, which we aim to open up to the public. It will be interesting to see what the TinyGrab development community will be able to make with the tools that we’re going to release. We’re certainly excited by the prospect.

Things with TinyGrab have been tough recently. We’re still young, we’re still learning – but most importantly, we’re still grabbing.

Chris Leydon
TinyGrab Founder

April 27th, 2011
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Posted in News | 9 Comments »

TinyGrab 2.0: Simple Screenshot Sharing

Today we’re very pleased to announce that TinyGrab 2.0 is now available for Mac and Windows. We know it’s been a long while coming, and we’ve been a bit quiet as we’ve been developing – so from all the team, thank you for bearing with us.

It won’t be of any surprise to hear that the TinyGrab security breach, detailed in our last blog post, came as a huge blow to the team here. We know we haven’t handled the situation perfectly at times: our blog and Twitter page haven’t always been the utmost of professionalism they should have been, for a start. It is true that the original situation was not our fault, but this is of little comfort to you, and the way we handle a crisis, as many have pointed out, reflects us as a whole. So on behalf of the entire TinyGrab team, I would like to apologise for the bugs, the consequent delays in replying to support, and any perceived unprofessionalism. We’re not a PR company – at heart, we’re a bunch of young developers – and we chose to prioritise (re-)development of the app over public announcements. We stand by the decision, but promise that customer announcements will now be more frequent, more informative – and more professional.

It’s been a long time, but with TinyGrab 2.0 now launched to a state we’re happy with on both platforms, we’re proud of what we’ve done. As we add all the 2.0 features, we’re not taking a penny from customers until we’re satisfied you’re getting value for money from a Basic/Pro account. As for existing ex-Premium (now renamed Basic, to clarify) customers, we know it’s frustrating that not everything is in place. But we’re getting there, and working as hard as we can to restore a service that is better than ever before.

To those of you who have wished us well, thank you. In fact, to those of you who have emailed us in considerably more negative tones, thank you too. Between you, you have spurred us on to develop a product that meets the high expectations you rightly hold. Support is now back to normal – visit http://help.tinygrab.com/ for more information. Alternatively, our Mac developers Sam and Erin are more than happy to take specific questions on issues with Mac 2.0 (which is still officially in beta.) You can email them at sam@tinygrab.com or erin@tinygrab.com, respectively. My partner in TinyGrab, Chris Leydon, recently tweeted to say that a Windows Phone 7 app is in the early stages of development, and we have plenty of exciting updates on the way. For the next couple of weeks, TinyGrab (especially for Mac) will have several updates as we fix known bugs, and get the new/improved features out to you as soon as possible; follow @tinygrab for up-to-date information. Again, thank you for your patience. Simple Screenshot Sharing is our passion. Social Screenshot Sharing is our dream, and we know we’ll make it come true.

Nick Cooper
TinyGrab Business Officer