July 27th, 2011
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As many of you noticed, the past few months have been very rocky for TinyGrab. Starting with the first downtime in March, TinyGrab experienced a series of unfortunate events that made the application and the service embarrassingly unreliable.
But we are thrilled to announce that on July 8th, TinyGrab was acquired by development agency Company 52 and has begun a new chapter; one of stability and growth. Since taking over 2 weeks ago, Company 52 has stabilized the service, solved nearly all of the outstanding problems that were making TinyGrab unusable, and dramatically improved customer support response time.
How does this affect TinyGrab users? Only that TinyGrab is, and will continue to be, better than ever. All previous purchases will be honored, current features will continue to be supported, and all previously working or incomplete / buggy features will be completed! In addition, new feature enhancements are in the pipeline and will be coming soon.
Chris, Nick, and the TinyGrab founding team has done an outstanding job of creating the best and easiest screenshot sharing app + service. They did such a good job that TinyGrab grew faster and bigger than they were prepared for, and they chose Company 52 from multiple offers as the best new owner to ensure TinyGrab’s long-term growth and stability.
Company 52 is a primarily US-based web and mobile application development agency. Our small team of full-time designers and developers is geographically distributed, and has been developing very secure high-availability applications for the last 5 years. We have already been handling all maintenance, programming, and customer support for TinyGrab since acquiring it 2 weeks ago.
As long-time users of TinyGrab, we felt the pain every other user experienced when TinyGrab became unstable. Now that it’s stable again, we’re very excited about the new things that are in the works – including an updated iOS app with iPad support, a Windows Phone 7 app, and re-introducing premium subscription features and plans. Oh, and there will always be a free version of TinyGrab!
If you became frustrated and gave up on TinyGrab over the last few months, we invite you to come try it out again. We look forward to earning your trust again, and providing you great service!
CEO, Company 52
July 12th, 2011
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As of July 8th, TinyGrab is in the hands of new owners. Our first task will be stabilizing the app and helping current users via Twitter (Twitter.com/Tinygrab) and in the support forums (help.tinygrab.com).
In the last few weeks, you have likely experienced several issues, including TinyGrab crashing, and the grab.by domain going offline. All the grab.by domain issues should be resolved, and URLs in the grab.by/XYZ format should now be working at this time. More related fixes coming soon.
Also, TinyGrab Mac version 2.04 is no longer crashing, and is uploading images normally. Please let us know if problems persist with this version.
We are committed to resolving each and every outstanding issue as quickly as possible, and will provide regular updates (and more complete explanations) over the coming days.
June 6th, 2011
, Grab Page
, OS X
, TinyGrab Basic
, TinyGrab Free
, TinyGrab Pro
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TinyGrab 2.0 was launched in its premature state after a malicious attack at the start of April. Since then we’ve been working around the clock restoring service, getting clients out and answering your support questions. Sifting through your responses to our new and unfinished TinyGrab 2.0 client for Mac, it’s clear that many people have been having issues with it and there have even been those begging us to restore functionality to the old app; we’ve done just that. Through a lot of hard work, poking around and making squares fit into circle shaped holes we’ve managed to ‘trick’ our old Mac app into using the new TinyGrab API.
From today if you’re a TinyGrab for Mac user and you’d prefer to use our old Mac app (1.04) you can do just that. Fire up the app, log in as normal and everything should now be functioning correctly. We haven’t changed anything in the app and we’ll make it publicly available again on our downloads page. To make this happen we’ve used some Nginx magic to allow the old app to talk to the new API; something we didn’t think was possible.
We’re going to be making some drastic changes to TinyGrab over the next few weeks. Our server architecture clearly needs to be rewritten to better handle the amount of traffic that we’re experiencing. Please expect a little downtime during this period, but not much. We’re going to set up a new TinyGrab status portal, hosted externally, which will allow you to track our maintenance issues. There’s also Twitter, where we shall continually post updates about expected downtime and changes.
The reaction to the new style grab page has been largely negative. Many people dislike the sidebar, deeming it too wide. We agree. We’ve decided that we’re going to roll out a similar grab page design to a previous one, with a few minor aesthetic changes and a few more options / features.
Soon we’ll be launching our new developer API, which we aim to open up to the public. It will be interesting to see what the TinyGrab development community will be able to make with the tools that we’re going to release. We’re certainly excited by the prospect.
Things with TinyGrab have been tough recently. We’re still young, we’re still learning – but most importantly, we’re still grabbing.