April 27th, 2011
, TinyGrab Basic
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Today we’re very pleased to announce that TinyGrab 2.0 is now available for Mac and Windows. We know it’s been a long while coming, and we’ve been a bit quiet as we’ve been developing – so from all the team, thank you for bearing with us.
It won’t be of any surprise to hear that the TinyGrab security breach, detailed in our last blog post, came as a huge blow to the team here. We know we haven’t handled the situation perfectly at times: our blog and Twitter page haven’t always been the utmost of professionalism they should have been, for a start. It is true that the original situation was not our fault, but this is of little comfort to you, and the way we handle a crisis, as many have pointed out, reflects us as a whole. So on behalf of the entire TinyGrab team, I would like to apologise for the bugs, the consequent delays in replying to support, and any perceived unprofessionalism. We’re not a PR company – at heart, we’re a bunch of young developers – and we chose to prioritise (re-)development of the app over public announcements. We stand by the decision, but promise that customer announcements will now be more frequent, more informative – and more professional.
It’s been a long time, but with TinyGrab 2.0 now launched to a state we’re happy with on both platforms, we’re proud of what we’ve done. As we add all the 2.0 features, we’re not taking a penny from customers until we’re satisfied you’re getting value for money from a Basic/Pro account. As for existing ex-Premium (now renamed Basic, to clarify) customers, we know it’s frustrating that not everything is in place. But we’re getting there, and working as hard as we can to restore a service that is better than ever before.
To those of you who have wished us well, thank you. In fact, to those of you who have emailed us in considerably more negative tones, thank you too. Between you, you have spurred us on to develop a product that meets the high expectations you rightly hold. Support is now back to normal – visit http://help.tinygrab.com/ for more information. Alternatively, our Mac developers Sam and Erin are more than happy to take specific questions on issues with Mac 2.0 (which is still officially in beta.) You can email them at email@example.com or firstname.lastname@example.org, respectively. My partner in TinyGrab, Chris Leydon, recently tweeted to say that a Windows Phone 7 app is in the early stages of development, and we have plenty of exciting updates on the way. For the next couple of weeks, TinyGrab (especially for Mac) will have several updates as we fix known bugs, and get the new/improved features out to you as soon as possible; follow @tinygrab for up-to-date information. Again, thank you for your patience. Simple Screenshot Sharing is our passion. Social Screenshot Sharing is our dream, and we know we’ll make it come true.
TinyGrab Business Officer
February 22nd, 2011
, TinyGrab Basic
, TinyGrab Free
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Posted in News
, Press Releases
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Yesterday I wrote on TinyGrab’s awkward position with the Apple iOS and Mac App Stores. It turned out to be a blog post which fell under a lot of scrutiny and attracted a lot of attention, something I actually hadn’t expected. In between now and then a lot has happened, including Steve Jobs making a clarifying statement on in app subscriptions.
To reemphasise my points from yesterday we have never had a problem with Apple wanting a cut of any sales that they help solicit. It’s completely fair enough that Apple should want and receive revenue for hosting our app and making the payment magic on their end. The issue that we had was that Apple didn’t make it possible for us to use their new In App Purchasing Subscription service to actually facilitate this and make it happen. When a user subscribes in an app, through an IAP, you’re blind. You’re not given any information on the user whatsoever and to try and solicit it from them also breaks another rule; it was an incredibly grey area and after talking with Apple directly things just weren’t any clearer at all. We need this information to tie a subscription to a TinyGrab account. We need to know which user has subscribed to TinyGrab in order to deliver their purchase to them, something that is not seemingly possible with the current system.
All of this was the case until MacRumours published an email from Steve Jobs this morning. The email simply stated that the new subscription rules applied only to apps which sold content; in other words newspapers, music apps, video sites etc. This clarification from above is certainly welcomed in open arms, but when I published my post yesterday it was an incredibly grey area and there wasn’t any clarification. When we had talked to Apple they weren’t able to shed any light on the topic and informed us of our almost certain rejection. Their reasoning for the TinyGrab app remaining in the store in its current form is because the current version was uploaded before the new terms came into effect. Steve’s email is the very first kind of clarification that we’ve had on the kind of apps that have to abide by the new terms. It appears as though Software As A Service has just been given the all clear. I had reached out to Apple again before publishing my post yesterday, but no clarification was given, just a link to Apple’s guidelines for app submission.
As I stated yesterday, if Apple’s terms prevented us from actually submitting our iPhone app to the iOS store we would simply stop officially developing and supporting it. Luckily for lots of TinyGrab users and fans it appears as though this won’t be the case. With Steve Jobs’ clarification on subscription terms and SaaS behind us, we will continue to develop the current version of TinyGrab for iPhone that we’re working on and attempt to get it into the iOS store.
TinyGrab is all about simple and social screenshot sharing. You can sign up for a free account today at TinyGrab.com and start sharing your grabs with the world in seconds. TinyGrab 2.0 development continues and we aim to have a stable early general release for Mac OS X users later on this week. Windows and iPhone users can download and sign up for a TinyGrab 2.0 Beta account at http://beta.tinygrab.com
TinyGrab Founder & Project Manager
February 21st, 2011
, TinyGrab Basic
, TinyGrab Free
, TinyGrab Pro
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We love Apple, we really do. Let’s face it, without them TinyGrab just wouldn’t exist and none of us would be reading this right now; for this we’re incredibly indebted to them. The homebrew and independent app development community for OS X is wonderful and vibrant. It’s profitable and turns out amazingly good apps. Until iOS was on the scene I think it’s safe to say that the OS X development community was top dog. OS X users are also the most supportive when it comes to independent apps, unlike their Windows counterparts, they’re actually used to paying for software that doesn’t come in a box.
Right now we’re in a spot of bother. TinyGrab’s the strongest we’ve ever been. We have an incredibly tight and talented team and we’re getting ready to kick ass again, but we’ve just hit a major setback in the form of Apple’s new guidelines for subscriptions in iOS and OS X apps. As many of you know TinyGrab is actually a free app, our revenue model comes from selling premium accounts through our site. TinyGrab was one of the first apps around where you had to have an account in order to use the software. We prefer this method of buying software compared to pesky license keys for a couple of reasons. First of all it reduces piracy, you don’t get many people sharing their login details to an online service. The second reason being that you can take your TinyGrab account with you anywhere. Install the app on as many machines as you want, on as many platforms, all without additional cost. It’s fair on our users and also allows us to introduce a nifty little web based account system.
Apple would now like a slice of our pie, which is fair enough. We’re more than willing to give Apple a cut of the sales that they assist in, but we can’t. They simply won’t let us. Never mind the fact that 30% is a ridiculous amount to ask us to fork over, considering that we already pay $99 a year for the privilege to develop apps for the Mac App Store and a further $99 a year to develop apps for the iOS store. Never mind that Apple also get a cut of any revenue that we generate from selling our apps through their stores, they now want in on our account and subscription service. However by doing this they’ve just prevented and locked us out of ever being able to introduce the TinyGrab app into the Mac App Store, as well as not being able to ship updates to the TinyGrab iPhone app. Here’s why…
Remember that account system we sell via TinyGrab.com? Well if you’re a paying customer it actually unlocks features in the app which are closed off to free users. These are features like FTP uploads. Infringement Number 1:
“Apps that unlock or enable additional features or functionality with mechanisms other than the App Store, except as approved in section 11.13, will be rejected”
We currently sell our accounts from TinyGrab.com through PayPal. We can’t actually use Apple’s In App Purchasing system because they won’t pass on a user’s data to us, they also prevent you from purchasing goods that exist outside of the app and the app store. So, for example, it prevents you from actually buying a TinyGrab account because the account is a real world purchase and doesn’t lay within the jurisdiction of Apple. Infringement Numbers 2 & 3.
“Apps utilizing a system other than the In App Purchase API (IAP) to purchase content, functionality, or services in an app will be rejected”
“Apps using IAP to purchase physical goods or goods and services used outside of the application will be rejected”
The move to TinyGrab 2.0 will see accounts that expire after a limited time if you don’t renew your subscription. Infringement Number 4.
“Apps containing “rental” content or services that expire after a limited time will be rejected”
And the final infringements are, of course, about the IAP revenue split.
“Apps that link to external mechanisms for purchasing content to be used in the app, such as a “buy” button that goes to a web site to purchase a digital book, will be rejected”
“Apps offering subscriptions must do so using IAP, Apple will share the same 70/30 revenue split with developers for these purchases, as set forth in the Developer Program License Agreement.”
You might think that these are simple issues to fix, but we can’t actually fix them all. We can’t provide a free TinyGrab version in the app store and then sell a version on our site, because you still require an account to login. Apple wants a slice of that pie and we can’t give it to them; in other words they’ve locked us out.
We really want to be part of the app revolution on OS X and iOS but it looks as though that may no longer be able to happen, until Apple fix these issues and welcome us in again. I’m sad to say that as of today we can no longer provide development support to iOS, officially, through the app store. Until Apple loosen up on their restrictions we’re ceasing all active development on TinyGrab for iPhone. Please don’t see this as a punishment, we hate to have to do this to our users, but we’ve been fenced out. Today I’m also having to announce that TinyGrab also won’t be seen in the Mac App Store. Unfortunately we can’t be a part of this wonderful purchasing platform for the same reasons that we can no longer officially support TinyGrab for iPhone.
Luckily for TinyGrab for Mac users we still have TinyGrab.com and Apple haven’t, yet, prevented anyone from downloading apps from the world wide web and installing them on their Macs without the Mac App Store. So we aren’t going anywhere just yet. In fact we’re even trying to get a stable version of TinyGrab 2.0 for Mac out this week.
Apple’s new stance on subscriptions and accounts in applications is incredibly disappointing. At the moment we’re working incredibly closely with Intel to get TinyGrab for Windows onto their AppUp store. Intel have been incredibly friendly and helpful, they currently don’t have a subscription model in place but still allow us to have our app on their store and sell TinyGrab accounts through our own site. When they introduce a subscription service we’ll more than happily switch our payment system over in order to give Intel their fair share of any sales we make. I’m incredibly happy to be working with a company that is actively encouraging and working closely with developers in order to get it right. Apple’s new greedy model doesn’t just affect the developers of applications, it also has a horrible adverse effect on end users.
We love all of our supporters and all of our users. Thank you for continuing to use TinyGrab and for being the best community we could ever hope for. We promise to keep developing the best simple and social screenshot sharing service for Mac, Windows and whatever new platforms tickle our fancy.
TinyGrab Project Manager.