Posts Tagged ‘TinyGrab Basic’

June 6th, 2011
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Posted in News, Techies | 6 Comments »

TinyGrab 2.0: Simple Screenshot Sharing

TinyGrab 2.0 was launched in its premature state after a malicious attack at the start of April. Since then we’ve been working around the clock restoring service, getting clients out and answering your support questions. Sifting through your responses to our new and unfinished TinyGrab 2.0 client for Mac, it’s clear that many people have been having issues with it and there have even been those begging us to restore functionality to the old app; we’ve done just that. Through a lot of hard work, poking around and making squares fit into circle shaped holes we’ve managed to ‘trick’ our old Mac app into using the new TinyGrab API.

From today if you’re a TinyGrab for Mac user and you’d prefer to use our old Mac app (1.04) you can do just that. Fire up the app, log in as normal and everything should now be functioning correctly. We haven’t changed anything in the app and we’ll make it publicly available again on our downloads page. To make this happen we’ve used some Nginx magic to allow the old app to talk to the new API; something we didn’t think was possible.

We’re going to be making some drastic changes to TinyGrab over the next few weeks. Our server architecture clearly needs to be rewritten to better handle the amount of traffic that we’re experiencing. Please expect a little downtime during this period, but not much. We’re going to set up a new TinyGrab status portal, hosted externally, which will allow you to track our maintenance issues. There’s also Twitter, where we shall continually post updates about expected downtime and changes.

The reaction to the new style grab page has been largely negative. Many people dislike the sidebar, deeming it too wide. We agree. We’ve decided that we’re going to roll out a similar grab page design to a previous one, with a few minor aesthetic changes and a few more options / features.

Soon we’ll be launching our new developer API, which we aim to open up to the public. It will be interesting to see what the TinyGrab development community will be able to make with the tools that we’re going to release. We’re certainly excited by the prospect.

Things with TinyGrab have been tough recently. We’re still young, we’re still learning – but most importantly, we’re still grabbing.

Chris Leydon
TinyGrab Founder

April 27th, 2011
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Posted in News | 9 Comments »

TinyGrab 2.0: Simple Screenshot Sharing

Today we’re very pleased to announce that TinyGrab 2.0 is now available for Mac and Windows. We know it’s been a long while coming, and we’ve been a bit quiet as we’ve been developing – so from all the team, thank you for bearing with us.

It won’t be of any surprise to hear that the TinyGrab security breach, detailed in our last blog post, came as a huge blow to the team here. We know we haven’t handled the situation perfectly at times: our blog and Twitter page haven’t always been the utmost of professionalism they should have been, for a start. It is true that the original situation was not our fault, but this is of little comfort to you, and the way we handle a crisis, as many have pointed out, reflects us as a whole. So on behalf of the entire TinyGrab team, I would like to apologise for the bugs, the consequent delays in replying to support, and any perceived unprofessionalism. We’re not a PR company – at heart, we’re a bunch of young developers – and we chose to prioritise (re-)development of the app over public announcements. We stand by the decision, but promise that customer announcements will now be more frequent, more informative – and more professional.

It’s been a long time, but with TinyGrab 2.0 now launched to a state we’re happy with on both platforms, we’re proud of what we’ve done. As we add all the 2.0 features, we’re not taking a penny from customers until we’re satisfied you’re getting value for money from a Basic/Pro account. As for existing ex-Premium (now renamed Basic, to clarify) customers, we know it’s frustrating that not everything is in place. But we’re getting there, and working as hard as we can to restore a service that is better than ever before.

To those of you who have wished us well, thank you. In fact, to those of you who have emailed us in considerably more negative tones, thank you too. Between you, you have spurred us on to develop a product that meets the high expectations you rightly hold. Support is now back to normal – visit http://help.tinygrab.com/ for more information. Alternatively, our Mac developers Sam and Erin are more than happy to take specific questions on issues with Mac 2.0 (which is still officially in beta.) You can email them at sam@tinygrab.com or erin@tinygrab.com, respectively. My partner in TinyGrab, Chris Leydon, recently tweeted to say that a Windows Phone 7 app is in the early stages of development, and we have plenty of exciting updates on the way. For the next couple of weeks, TinyGrab (especially for Mac) will have several updates as we fix known bugs, and get the new/improved features out to you as soon as possible; follow @tinygrab for up-to-date information. Again, thank you for your patience. Simple Screenshot Sharing is our passion. Social Screenshot Sharing is our dream, and we know we’ll make it come true.

Nick Cooper
TinyGrab Business Officer

February 22nd, 2011
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Posted in News, Press Releases | 3 Comments »

TinyGrab for iPhone

Yesterday I wrote on TinyGrab’s awkward position with the Apple iOS and Mac App Stores. It turned out to be a blog post which fell under a lot of scrutiny and attracted a lot of attention, something I actually hadn’t expected. In between now and then a lot has happened, including Steve Jobs making a clarifying statement on in app subscriptions.

To reemphasise my points from yesterday we have never had a problem with Apple wanting a cut of any sales that they help solicit. It’s completely fair enough that Apple should want and receive revenue for hosting our app and making the payment magic on their end. The issue that we had was that Apple didn’t make it possible for us to use their new In App Purchasing Subscription service to actually facilitate this and make it happen. When a user subscribes in an app, through an IAP, you’re blind. You’re not given any information on the user whatsoever and to try and solicit it from them also breaks another rule; it was an incredibly grey area and after talking with Apple directly things just weren’t any clearer at all. We need this information to tie a subscription to a TinyGrab account. We need to know which user has subscribed to TinyGrab in order to deliver their purchase to them, something that is not seemingly possible with the current system.

All of this was the case until MacRumours published an email from Steve Jobs this morning. The email simply stated that the new subscription rules applied only to apps which sold content; in other words newspapers, music apps, video sites etc. This clarification from above is certainly welcomed in open arms, but when I published my post yesterday it was an incredibly grey area and there wasn’t any clarification. When we had talked to Apple they weren’t able to shed any light on the topic and informed us of our almost certain rejection. Their reasoning for the TinyGrab app remaining in the store in its current form is because the current version was uploaded before the new terms came into effect. Steve’s email is the very first kind of clarification that we’ve had on the kind of apps that have to abide by the new terms. It appears as though Software As A Service has just been given the all clear. I had reached out to Apple again before publishing my post yesterday, but no clarification was given, just a link to Apple’s guidelines for app submission.

As I stated yesterday, if Apple’s terms prevented us from actually submitting our iPhone app to the iOS store we would simply stop officially developing and supporting it. Luckily for lots of TinyGrab users and fans it appears as though this won’t be the case. With Steve Jobs’ clarification on subscription terms and SaaS behind us, we will continue to develop the current version of TinyGrab for iPhone that we’re working on and attempt to get it into the iOS store.

TinyGrab is all about simple and social screenshot sharing. You can sign up for a free account today at TinyGrab.com and start sharing your grabs with the world in seconds. TinyGrab 2.0 development continues and we aim to have a stable early general release for Mac OS X users later on this week. Windows and iPhone users can download and sign up for a TinyGrab 2.0 Beta account at http://beta.tinygrab.com

Chris Leydon
TinyGrab Founder & Project Manager